Archive for Information Technology

Prosecution for parasites

It will disgust readers to know that a Facebook page was set up to mock the miners that tragically died in the Gleision Colliery. As a local researcher of online communities, based at the Institute of Life Sciences at Swansea University, I know all too well the capabilities of these sick characters who plague online worlds.

Called ‘Snerts’ (‘Snotty nosed egotistical rude twits’) these parasites of Internet bandwidth post grossly offensive, indecent, obscene and menacing messages that are intended to harm others.

The police have powers under the Communication Act 2003 to prosecute for the posting of such messages by Snerts and I’m sure everyone will share my view that they should face the highest penalty for such sick behaviour at such a difficult time for the families and friends of Philip Hill, Charles Breslin, David Powell, and Garry Jenkins.

Prosecute snerts

The news that a Facebook page was set up to mock the miners who tragically died in the Gleision Colliery is disgusting (“‘Sick’ Facebook page probed”, September 19).

As someone who has researched and published on online communities for over a decade, I know all too well the sorts of characters that infest these virtual worlds.

These abusive parasites of internet bandwidth are called “Snerts” (“Snotty nosed egotistical rude twits”) and the offensive messages they post called “flames”.

Fortunately the powers created by the UK Government in 2003 under the Communications Act mean that a Snert who “sends by means of a public electronic communications network a message or other matter that is grossly offensive or of an indecent, obscene or menacing character” can be prosecuted.

One of the first times these powers were used in Wales was in August 2008 when Gavin Brent from Flintshire was charged by the police and found guilty of posting such a message about a police officer.

At such a tragic time for the families of Phillip Hill, Charles Breslin, David Powell and Garry Jenkins, such actions are more reprehensible, and the police authorities should take the necessary actions to bring the Snerts to justice.

Response to Tom Chivers’s article on Trolling

I refer to Tom Chivers article, ‘Troll hunting: a look at the dark side of the internet’ (Telegraph, 16 September). As someone with Aspergers syndrome and an authority on online communities I felt I had to respond.

Just because someone has Asperger Syndrome it does not mean that they should be treated by journalists or the legal system any differently to anyone else. When a ‘neuro-typical’ without autism commits a crime, this fact is not given undue prominence as it is with people with AS, is it? So, if someone harms others, they should be subject to the laws of the land, regardless of individual difference, and it is the offences they are convicted of that should be reported by the media, not any ‘protected characteristic’ that law abiding citizens may share.

Since 2008 I have had research published every year on trolling, including by other authorities like Celia Livermore Romm and Subhasish Dasgupta. It is not Trolls that post offensive messages to hurt others, but Snerts (Snotty Nosed Egotistic Rude Twits). The offensive messages they post are always ‘flames’.

Trolls on the other hand post messages for humorous effect, called ‘for the lulz’. A common pastime of a Troll is ‘trolling for newbies’. They post messages directed at new members that they know these naïve ‘noobs’ will react to. This then starts a ‘flame war’ where the Snerts react negatively, posting inflammatory messages. The Troll will then post messages that expose the Snerts past transgressions in order to wind them up further.

Many of my friends on Facebook appreciate trolling. A Eurosceptic friend always responds favourably when I troll by writing something on his ‘Wall’ that someone against the EU would oppose. So this misrepresentation of Trolls should stop.

Using National Insurance and the Student Loans System to Reduce Crime and Burdens on Employers while protecting Employees, the Self Employed, Agency Workers and Victims

When the Coalition came in the promised no more red tape for small business owners and the self-employed of which I’m both. Then the Agency Workers Directive came in and then rather than do what the French do, which is to ‘translate’ the directive to be compatible with their ‘civil code’, which in our case would be ‘common law president’ they basically just did everything it said the way it said it. Every EU Government has the power to use ‘proportionality’ to interpret laws and the French make the biggest use of this. This basically says that any government can interpret an EU directive on the basis of what it was intended to do on no on the technical detail with which it is written.

As someone who holds a Masters in the Economics of Information Systems it is my golden rule that one should never introduce a new information system, such as a way of collecting tax, without first exhausting possibilities of expanding the use of existing information systems.

The information systems I’d like to expand are National Insurance, to reduce burden on small businesses who engage agency workers or self-employed subcontractors as well as traditional employees, and the student loan system, to replace welfare benefits and collect fines and other orders to pay money more efficiently to disincentivise crime.

I would like Employee National Insurance to be optional, with the exception of a ‘basic element’ to cover holiday pay, A&E, and other essential services. I’d like Employers NI contributions to be abolished. With this optional NI, employees would be able to subscribe to any number of social insurances that central government would provide, or not do so and take out private or people insurance with other providers such as private insurers or mutual health trusts. The social insurances NI could be used to fund are:

  •  Public health insurance (i.e. the NHS hospitals and primary care and sight tests, all prescriptions)
  • Public parental leave insurance (to replace SMP, SPP)
  • Public incapacity insurance (to replace SSP, IB, ESA)
  • Public payment protection insurance (to replace Mortgage interest relief, Job Seekers Allowance, and other costs that arise due to redundancy, etc.)
  • Public emergency relief insurance (to protect people in areas at risk of flood or victims of Acts of God that private insurance companies won’t fund, such as those in my ward of Treforest living near the River Taff).

There could be many other schemes that could be introduced, such as to provide low cost energy to vulnerable groups like pensioners or disabled. The actual payment out of these insurances could be done using the new information systems the UK Government is creating for ‘Personal Independent Payment’ to replace Disability Living Allowance. All it would mean is adding a few more categories to include non-disability related elements, such as pregnancy, maternity and paternity.

I’d like NI to be paid by and the insurances paid out to any UK citizen of working age wherever in the EU they are whether they are in work as an employee, self-employed or director, or whether they are out or work claiming welfare or in education receiving a student loan or grant.

People out of work or whose income falls below a certain amount each month, instead of being entitled to the various welfare benefits should have to take out a maintenance loan, using the information systems for the student loan scheme. They would pay their National Insurance out of this loan. All the people out of work on say incapacity benefit or ESA would have to take out this loan and each year, and like I as a student see, they will get a statement every year showing how much they were paid out and the amount of interest they are paying on it. It might be that a ‘carrot and stick approach’ could be used where those who do any work, even just a couple of hours, wouldn’t have to pay the interest. Like students they wouldn’t have to pay the loan back until their income was over 21,000GBP.

People trained in economics and IT, and who like me have been through the whole benefits and tax system, from claiming income support, incapacity benefit, housing benefit, disability living allowance, and tax credits, as well as the rest of the system paying Class 1 and 2 NI and income tax, paying dividend tax, filing VAT returns, PAYE statements, CIS statements, paying corporation tax and doing self-assessment as well as receiving student loans have a more intrinsic understanding of the system than may others who may only have been exposed to one part.

So I think great credence should be given to how I think the system could be improved with minimum cost in terms of new information system, and how to overcome the following fears which I and others have had

  • The fear of coming off benefits and going back into work in case it doesn’t work out
  • The fear of losing essential benefits like free sight-tests and prescriptions due to increased income
  • The fear of making a wrong calculation on PAYE, VAT, CIS and the 2000GBP fine that could follow
  • The fear of being fined due to errors or omissions on the complex self-assessment system
  • The fear of not being able to pay for life’s essentials due to loss of employment or being forced of benefits
  • The fear that because I have a good day where my disabilities aren’t as bad as usual that the government will use it as evidence to take all my support away

The maintenance loan could also be used as a supply side policy to get rid of rogues like loan sharks and payday loan providers. Employees who can’t afford a new washing machine or need money to pay for essentials like food should be able to use this extension of the student loan system to fund it safely then pay it back through the payroll like they would a student loan.

This maintenance loan system in place of benefits could also be used to collect fines for parking tickets, fixed penalty notices, County Court Judgments, child support and compensation payments. If someone’s maintenance loan was reduced or the ‘student loan’ component of their wages went up when the person was issued such an order then they may see the consequences of their actions more clearly and act more appropriately in future.

The role of the BCS in regulating and encouraging entry to IT

The IT industry is under-regulated in my opinion, and I think BCS – The Chartered Institute for IT have a big role to play in this.

I would like it so that a certificate of competence from the BCS for each area in The skills framwork for the information age (including from certification like CompTIA for tech support or ECDL for DBAs or other administrator) will be as required to practice in IT as FRCS is in surgery or CIMA etc. is in accountancy. I don’t think someone should be allowed to be an IT director or CIO/CTO of a Plc without FBCS or equivalent from IET or CILIP – Maybe they’d need CITP as well which IET and CILIP would have to sign up for.

So this creates a problem, how are people from my generation going to get the experience in order to operate at this level to get FBCS? This is nearly already out of their reach as they are already working for nothing as graduate interns just to get administrative experience.

The Baby Boomers can’t retire because their pension pots have swelled. Generation X are holding all the middle management jobs ready to jump into the Baby Boomers shoes, so my generation faces becoming the lost generation.

Geneartion Next will be youthful and energetic, when they are 36 at the optimal age in IT when the Baby Boomers have gone, we will be around 56 and not have had the life either the Baby Boomers had or Generation Next will have who will easily cruise to FBCS based on actual experience not synthetic.

So I’d like a career in the IT industry to be based on merit, not age or social networks as it is now. I see FBCS as the gold standard for this. Why should public sector job ads for IT be designed with a specific candidate in mind to get around the procurement rules? They should be based on SFIA so the criteria is objective, accepted and regulated. If the job ad is for a director position it should be based on SFIA Level 7 (FBCS).

SFIA along with CITP and FBCS are the route to equality in IT I feel. Jobs for the boys is rife in IT, but if everything had to be based objectively on SFIA and everyone had to be a member of BCS/IET/CILIP to work in IT, whose codes of conduct state one must not claim a competency one doesn’t possess, then a job in IT would be based on merit and not other criteria.

As the BCS code of conduct says one was not do work for which one does not have competency, and the problems I raise with my generation (The Net Generation) not being able to get experience, then there needs to be a training scheme to get them to the standard where they can be treated equally.

I think doctoral programmes are the route to getting FBCS without being held back by not getting opportunity as my generation are facing. Research councils already accredit doctorate (as ESRC) and newly trained educational psychologists can’t practice without a relevant doctorate. Equally I think no one should be allowed to offer any lower IT qualifications like the ones advertised on TV unless they were approved by BCS as meeting the standard for the training of the competency claimed.

So while my generation are waiting for the Baby Boomers to retire, and the Generation Next are getting ready to be the next best thing in town, my generation could be doing doctorates accreted by BCS to Level 7, and providing BCS convince public authorities to use SFIA to draft job ads objectively rather than on the basis of jobs for the boys, then maybe my generation will stand a better chance of getting the opportunity to realise our potential where we otherwise be denied in the current climate.

Name and shame internet bullies

There’s more to online communities than the “trolls” who post shocking messages on memorial web pages. My studies have discovered ‘trolling’ isn’t necessarily done to hurt people, but to be provocative and to create a reaction for supposedly humorous effect. This is done by existing members of a community to newcomers; something referred to as “trolling for newbies”.

Whitney Phillips describes tolls as men ain their 20s and 30s (Mail), but these are more likely to be ‘Snerts’ (Snotty nosed egotistical rude teens), who enjoy putting other people down.

Many of the trolls I have come across have been successfully employed women seeking an escape from the grind of modern life. Men who are Snerts have generally been denied opportunities to progress in life. The more successful ones may be “degree slaves”, well qualified but working for nothing.

Less fortunate youngsters abuse others to makes themselves feel big, by acting as ‘Masked Snerts’ or ‘Masked E-Vengers’. My research [has] been used by authorities such as Professors Jenny Preece and Sherry Turkle.

Many people with emotional difficulties (known as ‘Rippers’) go online in search of empathy (from the ‘My Heart Bleeds for You Jennies’) rather than solutions (offered by the ‘Big Men’).

All too often they are greeted by Snerts, who ‘flame’ them  by telling them to GFGI (Go “flipping” Google it) or suggesting ‘M/S’ (murder/suicide).

I took part in an EU consultation on electronic signatures, suggesting that these miscreants should be unmasked by requiring everyone to use their real names online. It wouldn’t be a panacea, but it may help make the online world safer and encourage people to look out for each other in the same way in which the use of the Davy lamp and an active community spirit helped the industrialised Rhondda communities in which my grandfather grew up. Then the Snerts who bullied Natasha MacBryde – and continued to torment her family after her suicide – would be held account for their actions.

The Internet for educating indviduals with social impairments

Citation Cite as: Bishop, J. (2003). The Internet for educating individuals with social impairments. Journal of Computer Assisted Learning 19 (4), 546-556.

Synopsis Investigates the social and practical implications of using Internet technology to deliver information relating to participation in a social situation.

View Online

The Internet for educating individuals with social impairments

Download Download from: This Link.

Development and Evaluation of a Virtual Community

Document submitted for the award of BSc Multimedia Studies. Download from: This Link

Llantrisant on the Web

Ex-Patriots of Llantrisant living in all parts of the world will soon be able to access news and sport from their old town if a University of Glamorgan student gets his way. For 21-year-old Jonathan Bishop, a freeman of Llantrisant who lives in Heol-y-Parc, Efail Isaf. Is building a website dedicated to the town and its history called llantrisant.com.
“It is in its early stages yet”, said Jonathan. “The project is part of my BSc Multimedia Studies degree. I am hoping to include all local news and sport as well as information dating back to the early 1700 so Freemen can trace their roots.”
But for now Jonathan is placing three simple research surveys on the site to find out exactly what the people of Llantrisant want. “There are three different tick box surveys,” said Jonathan. “From the feedback I get I will include the features that people want. As an incentive to get people to help me I will enter those who fill in the survey into a prize draw. “Building the website is a long process, but eventually I hope to establish the site as an important of the internet for Welsh people everywhere.”